Course Overview

Module 1

  1. Discuss the case for customer service in education
  2. Discuss relationships with repeat customers
  3. Familiarize yourself with the "Service Excellence Model"

Module 2

  1. Discuss methods for expressing "Willingness" in customer interactions
  2. Leveraging the power of "Empathy" with your customers
  3. What does it mean to deliver "Consistent" and reliable service?

Module 3

  1. Expressing your "Aptitude" to exceed expectations with customers
  2. What does it mean to be "Responsive" to your customers needs?
  3. Completing tasks with "Efficiency" and professionalism

Module 4

  1. Despite our best efforts, customers will get upset. In this module, you will learn how to reduce frustrations and improve relations with customers.
  2. Program review and summary

  • Students will engage in 1 - 2 hours of self-paced study and exercises per week. Completed worksheets will be submitted to the course instructor for feedback and suggested improvements.


  • We use the Moodle Learning Management System for all course work.


You will receive detailed instructions via email after your registration is confirmed. In the meantime, if you have any questions/concerns contact or call 510-470-1085. Thank you!